Frequently asked questions about professional cleaning in Lahore

Send a photo of the item or room on WhatsApp to our dispatch team. You receive a fixed written quote within 5 minutes and once you approve it the time slot is locked with a named crew lead. No deposit required no advance payment.

Between 30 and 90 minutes after confirmation depending on your location. DHA and Gulberg are covered by dispatch zones so response times are fastest from central and Phase zones. Same day scheduling available for emergency cleaning.

Yes absolutely. Call before noon and same day slots are available across all three dispatch zones. There is no emergency surcharge for same day cleaning. Emergency response rates are the same as regular bookings.

Yes free of charge any time before the crew is dispatched. Message the same WhatsApp thread and we move you to the next available slot. After the crew departs there may be a cancellation charge but this is communicated before booking.

Someone must be present at the start to confirm the job scope and at the end to inspect the finished work. You do not need to supervise during the actual cleaning process. Total time on site is typically 45 minutes to 3 hours depending on the job.

Pricing depends on size and condition. Send a photo for an exact quote. Sofa cleaning starts at 3500 carpet cleaning at 2500 and house deep cleans at 8000 depending on square footage. We provide written quotes before any work begins.

Prices are completely fixed with zero hidden charges. The quote confirmed before dispatch is exactly what you pay. There are no travel charges water charges fuel surcharges or difficult stain fees added on site. This is our core promise.

We accept cash on completion JazzCash EasyPaisa debit or credit card and bank transfer. Commercial contracts are invoiced monthly. Payment is collected only after you inspect and approve the finished work.

No deposit or advance payment is required. You pay only after the work is complete and you have inspected the result. This protects you and demonstrates our confidence in quality.

Yes households on a 4 to 6 month cleaning cycle receive standing rates below published pricing. Commercial contracts for offices and clinics also receive volume discounts. Contact dispatch to discuss a maintenance schedule.

Typically 90 minutes to 2 hours in normal Lahore weather with air movers deployed. In monsoon humidity allow up to 5 hours. Touch dry time is usually 30 to 45 minutes. Full cure time is 24 hours before heavy use.

Every van carries a water tank for 1000 litres capacity industrial extraction machine generator power backup extension reels floor protectors drop cloths and portable HEPA filtration. We bring everything needed to work even during load shedding. No reliance on your home infrastructure.

Tea and coffee stains respond extremely well to enzymatic treatment even after months of setting. Removal rate is usually 90 to 100 per cent. Pet stains also respond well with enzyme injection. Ink and permanent dye transfer are more difficult and we assess before starting to state honest removal expectations.

No. Drop cloths and floor protectors go down immediately and stay in place throughout. The extraction head recovers moisture continuously as it works so nothing drips or spreads across flooring. The recovery tank captures all waste water.

The 24 hour free re clean guarantee applies. If you are unsatisfied within 24 hours the crew returns and re treats the area at zero cost. If improvement is still not possible the item is not charged. We also offer zero damage fabric guarantee with all work.

Yes completely. All equipment is packed away drop cloths are removed and the area is left clean and dry. The space looks better after we leave than before we arrived.

Yes all chemicals we use are biodegradable zero VOC and completely free of bleach or harsh alkaline compounds. Formulations are hypoallergenic and specifically chosen for homes with nurseries newborns pets and asthmatic family members. Safety data sheets are available on request.

Yes. We show product labels and safety data sheets without being asked before any work begins. Documentation is available for every chemical carried in our vans. This transparency is standard practice for us.

Every technician is a full time salaried employee with completed CNIC verification and police background clearance before residential work assignment. We are not a day labour platform. All crew leads are named and photographed on the booking confirmation.

Fabrics are colour tested and patch tested precisely to prevent damage. The fabric safety guarantee covers damage assessment on site with you present. In the rare event of process related damage compensation and professional repair are covered immediately.

Yes all technicians complete in house certification on fabric types fiber care pH chemistry and extraction techniques before independent work. Master technician Tariq Mahmood leads the formal training program. Continuing education happens every quarter.

Yes each with its own specific protocol. Velvet is treated with low moisture foam and pile grooming applied in one direction. Suede uses dry solvent methods to avoid water absorption. Leather receives pH neutral cleaning followed by conditioning balm to maintain suppleness.

No with correct chemistry and temperature control. Fading comes from bleach and alkaline laundry powders which we never use. Shrinkage comes from water that is too hot or alkaline which we avoid. pH buffering prevents colour bleed.

Yes hand knotted rugs are colour tested first then cleaned with controlled suction rather than beater bars. pH is buffered to 7 point 0 to protect dyes. Rinsing is thorough to remove all solution residue. Drying is flat on air flow to prevent shrinkage or pile distortion.

Every 4 to 6 months in Lahore due to high dust and pollution from traffic and construction. Homes with pets small children or road facing lounges should clean every 3 to 4 months. Regular cleaning extends fabric life by 30 to 50 per cent.

Dry cleaning uses solvents for delicate fabrics without water and is good for maintenance. Wet extraction uses hot water extraction for deep cleaning and is more thorough for heavy soiling. We use wet extraction for the majority of residential work as it removes 80 per cent more contaminants.

Yes we clean mattresses with high efficiency dry vacuum followed by targeted enzyme injection into mattress cavity then extraction and UV sanitization. Dust mite and allergen removal is documented with certification. Recommended annually or every 6 months in dusty climates like Lahore.

Tea stains contain tannins which respond very well to enzymatic pre treatment. We apply a specially formulated enzymatic spray with a 15 to 20 minute dwell time then agitate and extract. Success rate is 90 to 100 per cent even for 2 year old stains. This is one of our most commonly removed stain types in Lahore.

Pet urine smells come from bacteria not just the liquid. We map contamination with UV light then inject enzyme solution deep into the foam or carpet backing to break down urine crystals at source. A single treatment usually eliminates odour permanently. The 24 hour re treatment guarantee applies if needed.

Yes cooking oil and ghee residue is one of our specialties in Lahore because of desi cooking. We use alkaline degreasing solution at pH 10 point 5 which saponifies grease into emulsified form then extracts completely. This is different from general laundry methods.

Blood and protein stains require cold water first not hot which denatures protein. We use enzyme based pre treatment followed by careful agitation and extraction. If still visible we use oxygen based brightening agents which are safe for all fabrics.

Ink removal depends on pen type and dwell time. Ballpoint ink on surface can be lifted 80 to 95 per cent. Felt tip markers and permanent inks are harder and permanent dye transfer may remain 20 to 30 per cent. We assess and quote honestly before starting work on ink.

Water stains from monsoon seepage contain minerals and bacteria. We use enzymatic treatment followed by antimicrobial application to prevent mould return. Moisture extraction is followed by 48 to 72 hours of monitored drying with dehumidifiers. Documentation is provided for insurance claims.

Yes all stains are treated in a single session. We assess the entire sofa identify all stain types and treat each with the appropriate method. Time on site is usually 60 to 90 minutes for multi stain sofas. The guarantee applies to all treated areas.

Lahore water has 380 PPM total hardness leaving mineral deposits on every surface. We use softened water in our tanks and add water conditioning agents to prevent scale buildup during cleaning. pH buffering ensures minerals do not re deposit on fabric after drying.

Lahore bathroom scale is calcium carbonate buildup from hard water. We use acid safe descaling agents at controlled pH to dissolve deposits without damaging marble or tile. Chrome fixtures receive separate non acid treatment. Sealing prevents rapid re scale buildup.

Lahore construction and traffic dust is very fine and penetrates deep into pile and foam. This is why we recommend cleaning every 4 months instead of 6 months in other cities. Fine particles also cause faster pile wear so regular extraction keeps fabric looking newer longer.

Monsoon humidity in Lahore extends drying time from 90 minutes to 4 to 5 hours. We deploy industrial air movers and dehumidifiers to manage moisture. Foam saturation is carefully controlled during extraction to prevent over wetting. Timing of bookings is planned around humidity forecasts.

Desi cooking oil and masala residue is unique to Lahore kitchens. Standard degreasing products do not work on ghee which has a higher melting point and different chemistry. We use alkaline saponification at pH 10 point 5 specifically formulated for traditional cooking byproducts.

Yes professional cleaning combined with allergen removal significantly reduces dust mite populations and asthma symptoms. We use HEPA filtration and enzymatic treatments that break down mite waste proteins which are the actual allergens. Mattress and sofa treatment is especially effective.

Yes we use completely odourless zero VOC hypoallergenic formulations specifically chosen for nurseries. Product labels are shown on request. No bleach no ammonia no phenolic compounds. Drying time in sealed room is short so nursery is ready for use within 90 minutes.

Yes verified customer feedback shows respiratory improvement and better sleep after professional cleaning. Mattress cleaning removes allergens that trigger nighttime congestion. Sofa cleaning eliminates dust and pet dander that cause daytime symptoms. Effects are usually noticed within 2 to 7 days.

Yes hospital grade disinfection and antimicrobial treatment is available as an add on. This is applied after cleaning and provides 99 point 9 per cent bacterial reduction. Used by medical professionals clinics and health conscious households. Certification is issued documenting treatment.

We cover 32 plus neighborhoods including all DHA Phases 1 to 9 Bahria Town Gulberg Model Town Johar Town Cantt Askari Faisal Town Wapda Town Garden Town Valencia Lake City and more across three dispatch zones. If your area is not listed contact us for confirmation of service availability.

Yes we operate 7 days a week including Sundays Eid holidays and all public holidays from 8 AM to 10 PM. Rates are the same every day of the week and every day of the year. No holiday surcharge is applied.

Lahore is split into three dispatch hubs. DHA and Cantt are served from one hub with response time 30 to 45 minutes. Gulberg central and surrounding areas are served from a second hub with fastest response time. Bahria and southern Lahore are served from a third hub with 60 to 90 minute response times.

Yes we handle corporate office cleaning with zero downtime for employees. Workstations ergonomic chairs carpet tiles and common areas are cleaned on schedule. Hygiene certification is issued after every visit. Scope is determined by site survey and invoicing is monthly.

Yes restaurant and food establishment cleaning is a specialty. We handle tandoor kitchen degreasing grease trap cleaning and hood system extraction. Documentation is provided for Punjab Food Authority compliance. We have a track record of successful PFA inspections post cleaning.

Yes clinics and medical offices receive specialized sanitization with fortnightly or monthly cycles. Hospital grade disinfection is applied to waiting area seating and high touch surfaces. Certification is issued documenting treatment and compliance with health standards.

Yes retail showrooms car showrooms and salons are maintained on regular schedules. Upholstered furniture is deep cleaned carpet is extracted and floor is protected and sealed. Service schedules are built around business hours to minimize disruption.